# Upgrade, Downgrade, Cancel Plans

Orestas Nariunas

October 1, 2025

A-Leads offers **flexible subscription management** so you can adjust your plan anytime based on your team’s needs. Whether you’re scaling up, slowing down, or pausing entirely, we make it simple — without losing credits or facing hidden penalties.

### **🔼 Upgrading Your Plan**

1. **Why Upgrade?**  
   - Your team needs more credits (emails or mobile numbers).  
   - You want access to advanced features sooner (AI scoring, enrichment limits, buying intent signals).  
   - You’re scaling outreach and need additional HubSpot integrations or seats.

2. **How It Works:**  
   - Go to your **Billing** section in the A-Leads dashboard.  
   - Click **Upgrade Plan**.  
   - Choose the plan that fits your new needs (Ignite → Boost → Power, or a custom plan).  
   - Your account is **immediately updated**. New monthly/annual credits and features apply **pro-rated for the remainder of your billing cycle**, ensuring no wasted spend.

3. **Credit Handling:**  
   - Existing credits **roll over** into your new plan automatically.  
   - You only pay for the additional credits in your upgraded tier.

### **🔽 Downgrading Your Plan**

1. **Why Downgrade?**  
   - You have extra credits left from a big month and want to save money.  
   - Outreach needs decreased temporarily.

2. **How It Works:**  
   - Go to **Billing → Change Plan → Downgrade**.  
   - Select the lower-tier plan you want to move to.  
   - Downgrade takes effect **from your next billing cycle**, so you don’t lose access mid-month.

3. **Credit Handling:**  
   - **Unused credits from your previous plan roll over**.  
   - If your current credits exceed your new plan’s monthly allotment, **they are retained**, ensuring you never lose credits.

### **❌ Canceling Your Plan**

1. **Why Cancel?**  
   - You no longer need A-Leads for outreach.  
   - You want to pause subscriptions temporarily before returning later.

2. **How It Works:**  
   - Navigate to **Billing → Cancel Plan**.  
   - Confirm cancellation. Your account remains active until the **end of the current billing cycle**.

3. **Credit Handling:**  
   - **Unused credits are yours to keep** as long as you have an active account or if you choose a pause plan (for annual subscribers, prorated adjustments apply).  
   - Any **refunded credits from invalid leads** are retained until your final usage.

### **⚡ Key Notes**

- **Immediate Flexibility:** Upgrade immediately; downgrade or cancel at the end of your cycle.  
- **No Hidden Fees:** Adjusting your plan never incurs penalties.  
- **Credits Always Protected:** Combined with rollover and refund policies, you retain all valid, unused credits.  
- **Future-Proof:** Plans can scale with your business, so you never outgrow your data.

### **🚀 Example Scenarios**

**Scenario 1 – Upgrade Mid-Month:**

- You’re on Ignite (5,000 credits) → team needs Boost (12,000 credits).  
- Upgrade applies instantly; remaining Ignite credits roll into Boost total.  
- Your SDR team now has 12,000 + rollover credits immediately.

**Scenario 2 – Downgrade:**

- You’re on Boost (12,000 credits) → move to Ignite (5,000).  
- Current unused credits = 3,000. They carry over into your new plan.  
- Next month, your account continues with the lower plan, but no credit is lost.

**Scenario 3 – Cancel:**

- You cancel mid-cycle.  
- Account stays active until the end of the billing period.  
- Any remaining credits can still be used until the plan officially ends.

### **✅ Key Takeaway**

A-Leads gives you **full control over your subscription**. Upgrade, downgrade, or cancel without worrying about losing credits, wasting money, or missing opportunities. Your investment in verified, real-time leads is **always protected**, letting your team scale outreach confidently.